If you’re having trouble connecting your Fitbit watch with Runnify, here’s our complete guide to help you sync your device.
Are you experiencing problems connecting your Fitbit watch with the Runnify app? In this article, we’ll show you how to solve some of the most common Fitbit sync issues. Keep reading to get tips that will help you fix them!
Compatible Devices
To link your Fitbit watch with Runnify, you must first ensure it is connected to the Fitbit App. Any watches that are compatible with the Fitbit App will also be compatible with all your Runnify plans. Check out the following article for the updated list of compatible watches.
Is my Fitbit compatible with Runnify?
Fix Fitbit Connection Issues
If you’ve already synced your Fitbit watch with the Runnify app but still have issues, follow these steps to verify that syncing was successful:
- Open your Runnify app
- Select the dropdown menu in the top left corner
- Then, select "Sync Devices"
- Once there, check that Fitbit is selected
If it isn’t selected, choose Fitbit from the list of devices found under "Sync Devices".
What if my watch no longer syncs?
Sometimes your watch stops syncing with your phone, which means it will also stop being connected to your Runnify account. How can you fix it? Simply open the Fitbit app and check that your watch is still synced with the app.
Having trouble connecting your watch to the Fitbit App?
If you’re having difficulties connecting your Fitbit device to the Fitbit App, don’t worry. It’s a common issue that can usually be fixed with a few simple steps. Here’s a practical guide to help you resync your watch easily.
- Check the basics:
- Make sure you have the latest version of the Fitbit App installed on your phone.
- Verify that your Fitbit device has the latest firmware.
- Keep the Fitbit App open and running in the background while trying to connect.
- Try manual sync: Once the watch is paired with the app, you can force a sync directly from the app.
- If it doesn’t work, try these step by step:
- Turn Bluetooth off and back on again on your phone.
- Restart both your phone and your Fitbit watch. To restart the watch, hold down the UP + DOWN + BACK + LIGHT buttons for five seconds, or go to Settings > General > About > Restart Device.
- Unpair and re-pair the Fitbit device from within the app (not from your phone’s Bluetooth settings).
- On Android, make sure location services are enabled for the Fitbit App, as they’re required to detect the watch.
- If you use multiple Fitbit devices, select the one you want to sync from the "Devices" menu in the app.
- Still not working? Do a clean reinstall:
- Remove your watch from the Bluetooth device list on your phone:
On iPhone: Settings > Bluetooth > "i" > Forget This Device.
On Android: Settings > Bluetooth > Select Device > Forget. - On the watch, go to Settings > General > Pair & Sync > Paired Devices and remove the phone.
- Delete the Fitbit App from your phone.
- Restart your phone.
- Reinstall the Fitbit App from the App Store or Google Play.
- Enable Bluetooth and pair the watch from the Fitbit App.
⚠ Do not pair it from your phone’s Bluetooth menu. Pairing must always be done from the app.
These steps should restore the connection between your Fitbit and the Fitbit App without issues.
To learn more about Fitbit connectivity, we recommend visiting the official Fitbit support page, where you’ll find details on connectivity problems and a full troubleshooting guide. If you’ve tried all these steps and the issue persists, contact the Fitbit Support team on their website.
Fix Other Issues
Do you have any other problems using your Fitbit with Runnify plans? If so, don’t hesitate to contact us.
If the problem is related to your watch’s connectivity, including technical issues, we’ll do our best to help. However, in many cases you may need to contact Fitbit Support for assistance.
You can contact us via the Runnify Contact Page on our website. Please include details of your problem and the steps you’ve already taken. We’ll be happy to help you fix the issues so you can enjoy your Runnify training to the fullest.
